Customer Support

Communication Call (Customer Service Center)

notice

  • December 26, 2025
    Regarding our contact lens business, operations were transferred from Rohto Pharmaceutical to Rohto Nitten in January 2026.
    For inquiries regarding contact lenses, please contact us at the address below.
    Rohto Nitten 0120-197-610 Reception hours: Weekdays (excluding Saturdays, Sundays, and public holidays) 9:00 AM to 6:00 PM
  • October 1, 2024
    We have launched a customer satisfaction survey with the aim of improving the quality of our telephone customer service.
    We may send you a survey via SMS (Short Message Service) if you contact us by phone. We would appreciate your cooperation in this matter.
  • March 1, 2024
    We have launched an AI-powered automated voice response service. After the service is implemented, human communicators will be available from 9:00 to 17:00, but automated voice responses and chatbot responses will be available 24 hours a day.
  • May 31, 2022
    We have launched a store locator website. Customers can select the product they are looking for and search for stores that carry it in their preferred area.

Please check before contacting us.

Frequently asked questions
Chatbot (AI provides automated responses)

Please click on the product category.

  • Ovulation prediction test kit
  • pregnancy test
  • Vaginal candidiasis recurrence treatment drug (Freddy CC)
  • Alguard
  • eye drops
  • gastrointestinal medicine
  • Traditional Chinese medicine (Wakan-sen)
  • Melano CC / Melano CC Men
  • Obagi
  • Antiperspirants (Refrea, Deoco, De-Ou)
  • Athlete's foot medication (Exiv)
  • Rigro
Product Information Website

Please selectthe category of the product you are looking for.

Search for retailers and handling facilities

Some products are alsoavailable for purchase on the Rohto official online store.

For urgent consultations orinquiries regarding accidental ingestion, misuse,overdose, etc.

Japan Poison Information Center (Poison Hotline)
24/7 support
大阪 072-727-2499
つくば 029-852-9999
*For general public use only; information is free of charge. However, call charges apply.

Contact Information

We have a "Frequently Asked Questions" page for our products. Additionally, each product information page includes a chatbot (AI-powered automated response) and a link to the "Frequently Asked Questions" page, so please feel free to use those as well.
Telephone inquiries are accepted from 9:00 AM to 5:00 PM (excluding Saturdays, Sundays, and public holidays).

Inquiries by phone

  • Eye drops andeye wash

    0120-610-755
    Target items

    Eye drops (V Rohto, Gold 40, Alguard, C Cube, Rohto Z, Lycee, etc.)Eye wash (Rohto Flash, V7 Eye Wash, Lycee Eye Wash, etc.)

  • Oral medication

    0120-610-755
    Target items

    ZinmartPansilonWakansen (Traditional Chinese Medicine)Alguard

  • Peel medicine

    0120-610-755
    Target items

    JinmartHalesRigroCabrenaLisinaCareSemoKayupitAD SeriesHepasoft PlusHibiproExivMediQuickMentholatum ointment

  • Productsfor women

    0120-280-610
    Target items

    FreddyLuna FeminLuna AleLa FloraLabiome

  • Healthcare andSkincare

    0120-503-610
    Target items

    OXYDeouRefreaHand veillipDeocoCareCeraAcnesDRXHada Labo50 blessingsMelano CCLifterKaramiMoi SuhadaAOHAL

  • sunscreen

    0120-503-610
    Target items

    Skin AquaOrezoSun PlayMama Hug

  • BeautySkincare

    0120-234-610
    Target items

    PromediaLulistaBlueMiobagi

  • episteme

    0120-480-610

  • Dermacept RX Stem Advance

    0120-501-610

  • Test kit

    0120-610-315
    Target items

    DoTest COVID-19Sperm Kit

  • Pregnancy test kits /Ovulation test kits

    0120-373-610
    Target items

    Do-Test hCGDo-Test LH

  • Lens care

    0120-610-492
    Target items

    C-Cube

  • Food andSupplements

    0120-199-610
    Target items

    V5DaruraNobilinkSenobicPropoHelio WhiteNappleMoringaCell AliveClear VisionProofa

  • others

    0120-307-610
    Target items

    PikaColonya

Inquiries via email
Inquiries regarding medical devices